INNSiDE by Melia Aachen

I am not sure why this hotel has such a high review rating, for us it didn't make sense. At one point we had no hot water, the rooms are compact (but nicely made out), no mini-bar, or drink making facilities in the room (including drinking water). Breakfast was OK, but took an age to get our coffee and then they kept forgetting how many we ordered. No organge juice just pointing to pashion fruit drink (not really the same). Also be aware there is a 20 euro fee for your dog and 19 for the car. However, the hotel does have some good points, friendly staff, very clean and a good location for visiting Aachem.

It was a real pleasure to escape from the summer heat to this hotel. Our room was simple but comfortable and exceedingly clean. Very convenient position in the centre of Aachen. We appreciated very much their emphasis on safety of their guests stay in relation to current pandemic situation.

It was my 1st time staying at the Innside Hotel and the overall experience was very good.

Absolutely perfect stay! Wonderful location, base-camp for hiking and biking. Walkable to many restaurants, and the best one we ate at was the hotel restaurant itself. And in these odd Corona times, we felt the hotel took great care in providing a safe place to stay, hand disinfectant, etc. Will stay hear again most certainly!

Helpful staff, nice hotel, good location, underwhelming breakfast.

Nice location within walking distance of the Cathedral and Old City. The room reminded me of a room on a cruise ship: great use of space and very practical. With plenty of drawers and storage space, this would be an ideal hotel for a business traveler on an extended stay. The actually "Free" waters and drinks in the mini-bar were appreciated! (Apparently refilled daily, although we only stayed one night). The room was nice for a couple, but the bathroom situation might be awkward for "just friends" sharing the room: toilet had private door; shower and sink area are open to the main room, so not totally private. Reception at check-in and check-out very friendly, as was the bartender on the the top floor bar.

Only problem is the I paid via hotel.com and can’t now get a receipt so I can charge / invoice work. I need help from hotel.com to issue this receipt but not sure how to contact them. If I can’t get a receipt then I won’t be using hotel.com as I’m out of pocket.

Amazing location, food and most of all the friendly staff

Great location and great hotel. Only complain is that I could not control the thermostat in my room. I like to sleep in an air condition room but they had the heater up and it was way too warm for my comfort.