Sofitel Casablanca Tour blanche

EXCELLENTE

It was a great hotel and the staff were friendly and helpful specialy the reception and the room service staff. What really amazed about the hospitality was that with the wake up call for my flight at 5am mr.zakariya from the front desk offered me an early breakfast before I leave which is already included in the room and was kind enough to ask me what specifically they can arrange for me (breakfast). Thank you to everyone who made my stay at Sofitel (from reception: pMs.Wisal, Mr.Abdilrahim Mr.Zakariya and from roomservice : Mr.Hassan, Mr.Abdullah,Mrs.Karima and Ms.Hind from breakfast buffet and the security guard: Mr.Mahjoob). By the way I was upgraded to a suit #(1900) for free which was a very kind welcome gift for me. Note this is my first time to stay at Sofitel Casablanca and definitely won't be my last. I would recommend this hotel to friends and family from now on. Thank you Sofitel

Staff attitude was exceptional good , Good quality French stylish accommodation, location centre of city .

The staff was professional, very pleasant, helpful and friendly

Beautiful people and delicious food. Every effort was made to make our stay comfortable

I am horribly upset with this hotel. It’s a wreck to be honest. It’s falling apart. No one there cares about quality control. When I checked out I met the manager. He gave me his card and apologized about the ness that is the hotel. He said he would speak to Expedia and get me a refund. He gave me his card. Jerome lobier. Since then I have heard nothing from him. I emailed 2 days ago and still nothing. Why meet someone and then lie to my face???? So let me tell you about some of the problems here. The bed mattress topper is a queen size on top of a king size bed. Is the hotel too cheap to pay for a matching set? The topper ends about a foot short on each side so if you roll over in your sleep you feel like you’re falling out. I didn’t sleep at all the first night. Then we got moved to a “better” room. Room 2004 I believe and what a mess. They should be ashamed of this suite. The rubber insulation is literally falling out of the window so it can’t close fully. We loved hearing honking car horns at 3am that felt like they were right outside the window. Not to mention there were always at least 3 flies buzzing around the room at all times that came in through the unable to close window. Nothing says luxury like flies buzzing in a room that’s filled with traffic noises. Every one of the couch/furniture pieces had big cigarette burns . It reminded us of a 30 year old hotel in Vegas. It might have been good at some point but that time had long past.

Le service est irréprochable le seul grand point négatif c’est l’état déplorable des vitres et les baies qui étaient extrêmement sales .

The hotel is situated in a very dirty location. My room was overlooking a construction site. The room smelt of stale and old air. Service incredibly poor. Staff have an Arrogant way about them. Specially the restaurant staff Food is extremely poor quality . My hamburger was served with cold and suggy french fries. Awful experience for €29 burger over charged . Cutlery and crockery is the cheapest I have ever seen in any hotel. Road side cafe has better quality . Breakfast is extremely poor . In selection and quality . My poached egg arrived stone cold. It was served to me from the batch that was made perhaps 4 hours before it was served to me. In general this hotel GM and managers don’t give a dam about thier standard. I was placed for my meeting in a cornier of thier lobby restaurant with no light. We asked five times for lights to be switched on, but nothing and no one cared.

Service perfect great location Excellent food in Brassiere

Everyone at the hotel was super friendly, kind and helpful. They made our experience memorable