We were a bit worried after only reading the other reviews after booking our stay. The fears grew bigger as we encountered the same issues as mentioned in other reviews, mainly arriving at 11 and being forced to wait 2 hours for a room that was already ready.
But other than that we had absolutely zero complaints. Our room was spacious, the bed was comfortable and the hot shower was fantastic. Some reviews complained about paper thin walls, but our only experience with this was the roosters that started around 6AM. I solved that by using earplugs, and some roosters is anyway nothing compared with the noise you usually put up with in South America.
A pleasant surprise was the daily maid service since our booking specifically said "no daily services". Our bed was made and the towels changed every single day. It was also advertised as "WiFi only in lobby", but we had WiFi in the room (although very slow).
The only downside is the distance down to the restaurant and bars. It's only a 25 minute walk, but since there's not that much to do downtown you end up going back and forth between the hotel and city pretty often. It's a boring stretch, but this is a proper first-world problem that can also be avoided by booking a taxi (which they will do for you).
Their rental car deals are cheaper than the ones down on the main street as well. Maybe it was due to our lowered expectations, but we had a very pleasant stay at this hotel.