BB Celik Palace Bursa

Very poor staff & services...too much delay in all kind of services starting from room service to restaurants...

Day one saw us check into a room that wasn’t cleaned. Fungus around the bathtub and hair on the floor, we were sent a cleaning crew who couldn’t do anything about it. We were then given another room and found dirt under the bed, hair on the sheets. A manager was kind enough to upgrade our room to an adjoining wing of the hotel. Day 2 had us confused because both the manager and receptionist informed us that breakfast was at 7. We promptly arrived with no one in sight and no breakfast ready. The waiters informed us that the manager didn’t know what time breakfast us and then served us a complimentary cup of warm water in which coffee was diluted. The chef informed us at 8 that he was not ready to cook us eggs and though we got an omelette some 20 minutes later the medium over egg never arrived. We were continuously locked out of our room every time we left too leaving us a little on the tired and frustrated side. Day 3 saw us looking forward to dinner for at 8. We arrived to an empty, unstaffed restaurant which left the receptionist running around like a headless chicken locating staff. 10 minutes later, we decided to leave and had dinner elsewhere. In short, this property is poorly managed with unhappy, untrained staff. The hotel is beautiful and has potential to offer its clients a seamless, wonderful stay. A comedy of errors with a bitter sweet experience.

Great breakfast , tremendous spa and thermal waters. Great management.

A place far from 5-star service. You cannot reach guest service unless you call 3-4 times. Room service is awful. The rooms bear the comfort and cleanliness standard of a 'dubious 2-star hotel in god knows where location'. Total ripoff. Waste of money.

A pretty good place to enjoy beautiful Bursa. Rooms are of an appropriate size. The indoor and outdoor pools make it unique. The staff are very helpful. Above all, I loved the idea of the kids club room. This is the only hotel I’ve ever stayed at that has such a room. My two kids really liked and it made it so much easier for me and my wife to give the kids good fun before bed. For improvement, I would think that the place would excellent if the toilets are renovated.

Location of the hotel is very good. One can walk to main attractions.

the Ac was off in the entire hotel! the weather was already very hot! we had to cancel our reservation with a promise from the hotel to get our money back as soon as possible and we didn't receive our money back till now!!!

Historical Hotel, Mr.Dogan Sahin at the reception was a great personality and made us feeling at home.

What to say? It’s a palace with all its grandeur , has a real stunning ancient thermal center inside accessible at all times, massages are top notch, I was upgraded, room service pizza was good, prices are contained and the staff adorable. What’s not to like?

Nice staff, nice facility; free service shuttle to Uludag was a nice feature