We booked the hotel through hotel.com, when we arrived at the hotel, we were not even welcome. The lazy staff lady informed us that the Hotel is closed, then she said its fully booked, when we said we have a reservation, she said they do not accept same day booking. However, anyone can book via their websites and any booking platforms for the same day and it clearly said check-in time is 2pm-7pm, we arrived at 5pm to the Hotel. Not even a word of sorry, nor any email about this matter. We were not even allow to enter the gate, we were turned away from the intercom system.This is the worse experience i ever had. Do not even go to this hotel, there are so many nice place around Franshoek.