The owners of the hotel, Steve and Noi were always present, on-site to address anything that was needed. Noi specializes in tourism, and has connections to local attractions to help accommodate guests, she will manage tour bookings, taxis, and anything else you might need. She also manages the kitchen for the restaurant services. They are a very dynamic couple, fun to chat with, and super helpful.
The location of the hotel is a bit off the main roads, which I liked, but close enough to be walking distance to the beach, grocery store, wet and dry markets, and even a really nice laundry mat.