We had a terrible holiday in the hotel, around the pool the drainage was broken and my daughter’s foot got stuck into that broken one, unfortunately it ripped her toe nail off. We had to go to the hospital to have an operation and get it removed.
Upon arrival I was given two rooms with no windows ( was not advertised that they have no windows) which was the first shock, negotiated with the manager who refused completely to offer anything eventhough it’s clearly their fault.( falsely advertised)
Had a meeting with Sale Director who offered a King queen room ( only has two twin beds) I was offered a rollaway bed. Mind you my family is 6 people I had to squeeze in this room to move on with our holiday( no money difference was offered to us at all, when I asked for money difference I was told this room is a better room than the standard triple room( please note I paid for two rooms which is definately higher than the room they gave me)
What I was really surprised with , at the time of the pool incident they left us there ( daughter was bleeding) they got a lot of workers to change all the broken drains around the pool.
During the stay they were a lot of organised student groups who were very noisy and disrespectful ( taking videos of us, knocking the door in the early morning and night and running away)
Locals were also taking our stuff from our terrace , using our terrace to sit and smoke at our chairs outside.
No cereal for kids except under 4y (find it very weird)