They lost it, or somebody on the staff stole a package that Ontrack delivered at the reception. I called before I arrived asking if I could use their address to send some packages containing gloves and snow clothes for my family; they said yes, I could use their address. When I arrived, there was a missing box, "the one with the most expensive items." First, they said there was no delivery; I showed them that the delivery company said they delivered the package at the front desk. One of the ladies there told me that she returned a big white box to UPS because there was not enough room to keep the box; I told her that Ontrack, not UPS, delivered the package and asked why she never called me. She said she tried to call me many times. The next day, I went to the room manager and the general manager to tell them what this young lady told me. They said they did not even have my phone since I had made the reservation with a third-party agency, but who did this lady know that the missing box was white and big? I wondered why she was so nervous when she said it to me. This place does not have a video camera in the reservation area, and they do not keep a record of deliveries. BE AWARE OF THE DELIVERY ANY PACKAGE AT THE FRONT DESK