Let me start by saying I'd give the Authentic Luxury Hotel 6 stars if I could! First thing I noticed is when I would ask questions, I'd get a quick response via Expedia. And the staff would ask questions, i.e., do you need transportation from/to the airport? As soon as we landed in Split, our driver was there with a sign to alert us who we were looking for. He was extremely friendly and made us feel welcomed to Split. We arrived a bit early and were greeted by Ivana (who was fabulous). She told us we could leave our luggage in the reception area (a small office where breakfast is also served) and that they would put them in our room for us when the rooms are ready. Since Americans are used to a "hotel" where it may be multiple floors in one building, it is different in Croatia. The actual hotel has 2 different buildings - 2 of the rooms were just a few steps away in the same building as the office. It was extremely warm & humid so the air conditioning was a welcome! Breakfast consisted of cheeses, meats, croissants, bread, pastries, boiled egg, coffee and juice which was a perfect start to the day. Since we were boarding a ship the next day, we needed help getting our luggage to the boat and we were assisted by Mario (hope I have your name right!). To walk to your boat with luggage is not unusual and we appreciated his help! When returning from our cruise (which was also fabulous) we stayed again especially since it was so wonderful the first time.