Dear Expedia Customer Support,
I'm reaching out regarding a recent hotel stay I booked through your platform, which was extremely disappointing and warrants a full refund in addition to a correction of an overcharge for valet parking.
Booking details:
Hotel Name: Home2 Suites
Location: 1540 Leeland St. Houston TX
Check-in/Check-out Dates: 4/26-4/28
Expedia Itinerary/Booking Number: 737077162824418
Issues encountered during the stay:
I was charged for two nights of valet when I only used the service for one night. This resulted in an overcharge of $58, which I am requesting be refunded immediately.
The room had no hot water, which is a basic necessity.
The “hot breakfast” advertised was misleading — I witnessed staff placing frozen French toast directly into a hot box, with no freshly prepared options.
The television in the initial room did not work, prompting a room change.
During the process of retrieving a new room key, the elevators completely shut down. With a knee injury, I was physically unable to access the room on the 9th floor or reach my children, who were also in the room.
The hotel’s website stated a 3:00 PM check-in time, which was inaccurate and added to the confusion.
As a result of these compounded failures, I was two hours late to a professional speaking engagement I had flown in from Florida to attend — a major disruption with real consequences.
While the hotel staff were polite, the experience reflected poor management, misinformation,