The first few times we stayed we loved it, this last time made me not want to go back. The part we looked forward to was the pool as it was 90 degrees outside. The pool was absolute freezing, like unfathomably freezing. I looked at the thermostat for the air and it was 65 degrees and that felt hot compared to the pool. There was also a weird smell in the pool room, like a chemical burning smell. So that was very disappointing. Upon check in, I swiped my card, the person told me the card declined and to come back later for payment, I went to the room and I checked my bank and I was charged for the room, when showing the front desk, they made me pay again and told me the first charge would go back on my card, it did go back on there a week later, but there were no apologies for the mishap.