Hotel Kaiserhof DELUXE

A characterful hotel, with some attractive public rooms. Guest rooms are dated but quite spacious and, again, full of character. The problems I encountered were all staff-related - and from the very start. Arriving in the afternoon, I was greeted with stony faces and the information that I was much too early and couldn't check in now. Nothing more. No 'But we can store your luggage'. No 'Welcome to Lubeck'. Just rudeness and awkwardness. Eventually the surly receptionist stored my bags, and I was left to fend for myself in the 30deg heat in a quiet part of town some way from the centre. Not good. Returning later, I was begrudgingly checked in. No fridge in the room, so I had to store my meds in the kitchen fridge. Quite a lot of incomprehension when I put this request, which made me feel like some kind of freak. Won't be going back.

Service and staff were excellent, fabulous value, beautiful surroundings

sadly there are no coffee or tea facilities in the room and once Breakfast has finished at 10.30 no further food or coffees etc. are available for the rest of the day and the ouside terrasse is not available either if you are waiting for any amount of time. There are only 2 arm chairs near reception. A limited number of cold drinks including wine and one sort of German Beer are available from a fridge by reception together with a few snacks and soft drinks.

Im großen und ganzen okay, etwas in die Jahre gekommen und verlebt, aber das Personal war freundlich und zuvorkommend. Für eine Übernachtung oder 2 OK.

Scorer lavt på renlighed, udelukkende fordi de grundet corona ikke gjorde værelset rent på 2. dagen. Morgenmaden var lidt spartansk og jeg kunne godt have ønsket mig at personalet var mere på ift. mennesker som ikke bar maske. Ellers et dejligt ophold på et hotel, der ligger super centralt 😀

Kostenloses Parken vor der Haustür, wenige Minuten in die Stadt auf den Weg in die Stadt extrem tolle aber bezahlbare Restaurants. Unser Standard Zimmer mit Kronleuchter...

Sehr freundlicher Empfang an der Rezeption!!!

Sehr freundliche und hilfsbereite Mitarbeiter. Großes, gut ausgestattetes, sauberes Zimmer. Tolle Lage. Man ist in ca. 10-15 Minuten in der Innenstadt. Kostenlose Parkplätze vor der Tür. Auch in den Nebenstraßen findet man ohne Probleme einen kostenlosen Parkplatz.

Breakfast was good and even though we bought it one day before, it was not very expensive. Room was like in the photos on the website and was big, and it was ready before we arrived. Unfortunately there was no housekeeping at the time, which was disappointing because of COVID-19. It also had a system of closing the main Hotel -Entrance at the night and there was a side door to be used after Reception hours. Parking was a huge Problem and one of the receptionist was very rude about it.

Stort enkeltværelse, savnede et lille bord og et ur. Fint morgenmadsbuffet men overordnet var der ingen grund til at kalde hotellet for DELUXE. Alt var gennemsnitligt og i orden. Dog mærkeligt at det ikke er muligt at tjekke ind efter kl. 20.00 (Hotels.com info, hotellet oplyser kl. 21.00), om ikke andet med en adgangskode. Og hotellet kunne godt ha' informeret på deres hjemmeside at der pga. Corona-krisen kun er rengøring af værelserne hver tredje dag.