2/10 Mediocre
31 de octubre de 2024
**Warning: Avoid This Booking!**
I cannot rate this apartment because I never got to see it. Upon our arrival at Madison, an “agent” informed us in the lobby that an “unexpected renovation” had occurred, and we could not stay there. Just ten hours earlier, they had sent me a welcome message and check-in instructions. This felt very suspicious. I insisted on viewing the apartment, but my request was denied. Instead, they offered to move us to another location, the MarQ, located 1.5 km from the center, “for two nights.” After traveling for over 24 hours, we had no option but to agree, as we were exhausted.
While the MarQ building looked appealing, we were unhappy with the apartment layout, which was managed by RIXX instead of Angia Hospitality, as we had booked at Madison. They took us through a service elevator to access the apartment, which raised my concerns. As we explored the area, we discovered large banners stating that short-term rentals were illegal in the building.
I was furious and demanded either immediate relocation to Madison or a full refund, as I would not jeopardize my family’s safety by staying in an illegal rental. Another “agent” met me face-to-face (to avoid documenting the situation), claiming they would refund us. I agreed to this and we checked out just after one night. When I then contacted Hotels.com, the owner refused to issue a refund, and we lost our entire payment. This situation ruined our vacation in Vietnam. This is truly a scam that others should avoid!
Cliente verificado
Viaje de 11 noches en familia
Opinión verificada de un huésped de Hoteles.com
