My stay at this hotel was marred by several disappointing experiences.
Firstly, I sustained a foot injury in my room and requested a first-aid kit from reception. Despite multiple assurances, no kit was ever delivered. This left me with no choice but to venture outside the hotel, injured, to purchase one from a pharmacy.
Secondly, I attempted to extend my stay for a few hours on my checkout day. Despite inquiring well in advance, I was told this wasn't possible due to the room being booked. However, upon attempting to book the room online for an additional night, I was informed that it was available. This lack of transparency is frustrating and led to unnecessary expenditure on my part.
Thirdly, as a vegetarian, I found the meal options to be incredibly limited. The same dishes were served repeatedly, and even the vegetarian corner was not safe from cross-contamination. On one occasion, I unknowingly consumed a potato stuffed with meat. This is unacceptable and shows a lack of care for dietary needs.
On a positive note, I would like to commend the clinic services. When I fell ill, the nurses and doctor provided excellent care and support, enabling me to recover quickly.
Overall, my stay was overshadowed by several significant shortcomings in service and care. I hope this feedback will prompt improvements for future guests.