Hotel Nippon

Todo bien

Pedí una habitación doble, me la dieron, era una caja de zapatos, hiper chica, en el baño, la puerta de la ducha rota, el acondicionador no funcionaba, tuve que pedir los jabones para las manos porque tampoco había, en desayuno un poco pobre, poca variedad, el café frío, una lástima, las fotos no coinciden con la realidad, ojalá mejoren.

Fue una estadía agradable. Prácticamente íbamos a dormir. Pero en general estuvo bien...

Super buena mi estadia... solo aumentaría el desayuno ( muy poca variadad)

Positive The room dimentions, the bed confort, the safety box Negative Hotel is very near the conflict área Air Condictioner old & noisy The staf went out at 31Dez without cleanning the room :(

Close to Metro and easy to get around , a very nice place to eat right next door, brought our own wine

The hotel was of acceptable standard and well located, with an adequate breakfast. But the desk staff completely mis-handled the 19% IVA tax, so I definitely cannot recommend them. I contacted them twice beforehand about IVA handling (no reply) and then told the desk person at check-in that I was a foreigner. My Spanish isn't great but she said the price listed and charged had excluded IVA, so I left the matter until I had a chance to double-check. The Hotels.com confirmation clearly stated that the price "includes taxes and fees", meaning that the IVA deduction should have been applied. So I showed this to the desk manager, Andreina, on checkout. With this evidence, she agreed that the price we'd been charged should be reduced by "$12" - which she said she would refund to our card the next day. Unfortunately, this did not happen. When I emailed Andriena at the end of our travels she claimed the price on the listing didn't include IVA. I reminded her of our discussion at the desk and sent a screenshot of the Hotels.com price page showing the "includes...taxes" wording. That was a week ago - no reply at all. This is very poor behaviour and very different from our experience in other places in Chile. I see that there have been other reviews of Hotel Nippon mentioning issues with IVA. Simply put - if you don't want to handle it properly, then don't advertise misleading prices which imply that it is included. There are other, more honest, places to stay in Santiago.

Room was extremely small, no complimentary drinking water, gave unnecessary concern about missing PID.

We felt the hotel could do with a makeover. The rooms were a little tired.

Near to down town which is good