The staff are very friendly and eager to assist. The entire facility is excellent and offers a variety of activities. The room is warm, comfortable, and clean. However, there are quite a few stairs. If you have large luggage, you'll need to carry it up some steps when entering, and if you're staying in a loft room, there are stairs to navigate as well. Private rooms don't have a minibar, so you'll need to bring a water bottle to the common area to get water. This might be inconvenient for those staying in loft rooms. Other than that, everything else is excellent.