We recently stayed at St. Michael’s Hotel Resort, and while the exterior and surroundings are undeniably beautiful, the experience inside left a lot to be desired—especially considering the high prices charged.
The food, particularly breakfast, was poor in both quality and presentation. For what they’re charging, it’s simply unacceptable. The accommodation itself was tired and clearly in need of some serious TLC—worn furnishings, dated décor, and a general lack of upkeep that doesn’t reflect a premium resort.
Most disappointing, however, was the attitude of the staff. With the exception of Caitlin and Anderson, who were professional, helpful, polite and lovely, one other chap in the bar also but the rest were disinterested at best and outright rude at worst. There was no sense of care or customer service, which is shocking for a hotel of this supposed standard.
We stay in hotels regularly and are rarely compelled to write reviews, but this experience was well below par. I would not return and certainly wouldn’t recommend it to others.
It’s such a shame. We drove five hours and paid £555 for what we hoped would be a beautiful Bank Holiday and anniversary weekend away. At that price, the basics should be a given—not something we have to repeatedly ask for.
When you’re paying extra for breakfast, you shouldn’t have to chase staff for the most basic things, over and over again. We expected a level of service and attention to match the cost. Big time gutted.