This hotel used to use unscented cleaning/laundry products. I called directly to ask if they still did & was assured they use unscented products. When we got to the room, a strong unpleasant scent hit us immediately. We went to the desk to explain we were told "I can't imagine who would have said that. We use very fragrant products." She suggested we air out the room. We tried for several hours & even slept w/the doors & windows open. The scent was so strong it impacted our sleep & it still smelled in the morning. [Some of my clothes still smelled after washing & hanging for a week.] We weren’t offered a solution (clean the room w/another product, suggestion to move to another room, nothing). We left for the day w/the windows open, but the room still had a strong smell. We ended up leaving after we returned. First we were told we could not get any refund. When we went to check out, we couldn't because she couldn't figure it out. They eventually refunded part of the stay, but our vacation was cut short.
Telltale signs: no one at the desk (for 10-15 minutes–no sign/note). We were told that, although breakfast was supposed to be included, “They’ve wiped us out, but there is a little oatmeal & cereal.” Re: “spa”: no massage therapists working that week & the only spa-like things were a steam shower & jacuzzi. Every issue raised, the desk clerk said she’d have to call her boss. Poor management. Empower your staff, ensure desk coverage, food as advertised, etc.
Stay elsewhere.