Very disappointing. It’s not a 4 star hotel at all. Mattress in one bed sloped, the other dipped in the middle, this meant our backs seized up when we woke. A lady kindly moved us but we ended up with a room without balcony, which we had booked. Breakfast disappointing. You are given a nespresso machine, kettle, sugar and creamer but no teabags or coffee, apparently you have to buy them. Received better hospitality elsewhere in Switzerland.