We checked in and went to our room. The door didnt shut and had a chain for a lock, huge gaps around the door. The toilet didn't flush, lights didn't work, no plug- in for phone, TV didn't work, the heater made an awful noise that sounded like it was going to explode. I went and complained to front desk and they moved us the next morning.
This room was not much better, the toilet did work, however no plug-ins, still the issue. We never got any house keeping the entire week we stayed. I trusted the reviews on hotel.com saying it was a 4.7 that was a lie. Its more like a 1.7.
Came back to the hotel one night and had bugs crawling on the floor and 1 on my bed due to the gaps in the front door. But not much I could do, I had already paid for the room through hotel.com. If I hadn't I would have left the 1st night. Worst hotel ever.
The staff was friendly enough. But not enough to make up for the hotel.