4/10 Regular
19 de noviembre de 2024
Construction at 6:30am woke us up
Our room and bath was quite small. We packed light (2 carry on bags) and still struggled with making room to move around and have our luggage. That we could manage to deal with, what was unacceptable was being woken up approx 6:30am to construction workers drilling and hammering right near our room. The hotel had scaffolding all on the outside of it. We were on the 1st floor and it was hard to tell where it was coming from. We think it was either in the lobby or outside of the lobby area.
We were traveling home 11+ hour journey and this made for a more exhausting day missing out on a couple hours of sleep.
There is no good reason for construction to start at 6:30am anywhere let alone at a hotel. I messaged the hotel to let them know how rude and disrespectful this was to their guests and they denied construction was taking place.
This is why I am giving this rating. I would rather the management own it and apologize, but to deny it was a poor way to handle the complaint.
Julie
Julie, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
