first of all id like to make a special mention to Alberto! very nice guy
location - if you are looking for a top view, and very accessible to the bus from Sorrento or Amalfi. this is the place for you. if you are slightly guilty about eating too much pasta, pizza, bread and gelato, and wanting to burn those calories by climbing the stairs, this is for you
communication - very smooth
the place itself - very nice, quiet and secure. i love the fact that it already has washer and dryer. the only comment that i have is they need to put enough soap in every bathroom. good thing i have mine so i didnt bother asking them but for sure they will respond right away
getting around - oh, google maps works even with the stairs!