Overall this is a good hotel but the parking situation is the most ridiculous rip off and so out of line for customer service and hospitality that it overshadows the whole experience. I saw it noted on other reviews and thought it couldn't be that bad. It was.
They use an outside company and use that as an excuse for not making it right. At check-in was told I had to pay with the QR code - that is every where - before 8 pm to make sure I didn't have an issue. 1-Ruth Chris patrons don't have to pay. 2 - Neither do people attending events at the hotel. Both take up all the parking. The hotel had events my entire stay. Got back at 11 pm and no parking. And I paid as instructed ahead of 8pm every night.
So exhausted, circling a lot with 8 other cars, and had to go in where several others were having same complaints and issue. All of us were told we could go park at another lot not near the hotel in an over flow lot that did not seem secure and wasn't mentioned at check in, OR as paid patrons for the hotel, we could "wait" for the event people to leave by continuing to drive around or "hang out" to wait on an open spot.
Never saw parking security or validation. It isn't gated or secured. There doesn't seem to be a legit reason to charge for parking here other than an extra cash grab, and their other policies for not charging others is unfair. People, as myself, wanted a parking refund since we weren't able to park in the main property where all the parking notices are at