Hotel Costa Caddu

Its very difficult to review this hotel as it has 2 sides to it. On the one hand the reception staff are very friendly and helpful. Rooms are clean with most having a small terrace overlooking the gardened area and pool. Beds aren't terribly comfy, but not the worst. On the other hand, the staff in the dining room seem unable to break a smile, and have little or no language skills other than Italian. We had reason to complain about the service we received at dinner on the first night. We had a set menu, but several courses weren't available, or weren't offered to us. There was a loud live band playing at the wedding downstairs and the staff had clearly had enough judging by their dead pan faces. when I came to complain, the manager who was in the office behind reception didn't even condescend to speak to us, preferring to pass a message to the poor reception staff saying that ''we ate' and as such wasn't prepared to amend the bill, which I refused to pay in the end. Apparently he doesn't speak english either, so its not surprising that other staff in the hotel dont think this is important. I speak 3 languages, I won't be alone amongst visitors from Europe in not speaking Italian. Breakfast is an awkward fiasco if you want to order anything hot such as an omelette. Unless you're Italian, you may not even realise that this is an option as it sent advertised, and if you do cotton on, its a lottery whether you actually receive what you've ordered.

The hotel and rooms are clean and comfortable and the pool area and jacuzzi are fantastic. Beautiful flowers and the scent of jasmine everywhere. Great location for some utterly stunning beaches which look straight out of a postcard. With the exception of the bar and cleaning staff however, the staff were rude and confrontational from check in to check out. Breakfast staff repeatedly ignored orders from the menu and said my friends were lying about having ordered! Check in staff were cold and unhelpful. I think perhaps they were overwhelmed by the size of our group but 'hospitality' doesn't appear to be a word in the dictionary at Costa Caddu. We had a much more welcoming time in other hotels on our trip but perhaps if you are just a couple or family staying there, you would be better catered to.

The hotel is on the whole lovely, the pool area is a great space, and it's walking distance to the beach. There are a number of things that were disappointing however. 1. The food: considering they host weddings on a continuous basis, we expected the food to be good, but it was at best variably palatable. The breakfast was ok, the poolside food was barely edible (do NOT get the club sandwich!), the dinner was enormous but courses were either horribly stodgy, cold, or tasteless. 2. The service. Absolutely nothing was done with a smile, but always with a groan. Simple things like ordering a taxi, or asking for a hairdryer left the asker feeling patronised and judged. At one point they angrily accused us of lying about our orders, rather than admit they had misheard! 3. Interruptions in the rooms: Cleaners would ignore the do not disturb sign and enter /knock loudly while we were sleeping. Our friends were awoken at 7am to demand they hand over their passports to reception. They were then awoken the following morning at 7am again to insist they move rooms. All the while checkout is at 10.30am, so why we were constantly being woken up at the crack of dawn I have no idea. 4. Ameneties in the room: the air conditioning worked variably, and they only offered soap in the bathrooms (no shampoo, etc). They also only offered two tiny bottles of water a day for two people free of charge. It's unreasonable to not provided filtered water to guests in 35 degree heat.

We went with our 3 children and stayed in Grazietta apartment for 1 week. It was perfect.

We absolutely love this place and we plan to go back. Everything was perfect , pool area was stunning and a great place to relax. Food was lovely at the hotel and lovely restaurants in San Teodoro , we booked a hire car last minute and so glad we did , you don’t need to drive far to many lovely places.

Excellent hotel with very helpful staff.

Die Lage des Hotels erfordert zwar Auto dafür aber sehr ruhig mit traumhaft schönem Ausblick!

Vacanza strepitosa.. tutto perfetto! Personale cordiale educato e disponibilissimo a soddisfare qualsiasi richiesta Cibo molto abbondante e molto buono oltre le aspettative Pulizia meticolosa della camera giornaliera con cambio di asciugamani e lenzuola Piscina e giardino molto curati Perfetto per il relax in una zona tranquilla

Ottima struttura, camere accoglienti e pulite, cibo ottimo, personale simpatico e cortese.

Sehr Saubere Unterkunft, Freundliches Personal das auch auf wünsche eingeht, Pool Sehr Angenehm und Sauber