Horrible Experience. The air conditioning didn't work on a hot summer day of our arrival for a 2-day pre-paid stay and staff were non-responsive. We called the desk to ask for help and the clerk said he'd come as soon as he finished with a guest. 90 minutes later he hadn't come and we called and he said he couldn't come as he was the only staff on site and would come in an hour. 45 minutes later, we called back, and were told that clerk had left the site. The new clerk came to the room, acknowledged the heat was "unbearable" but couldn't fix the air conditioner. We asked to move to a different room and were told there was no other room. We explained we would check out in the morning and asked for a refund for the 2nd night's stay due needing to leave because of this situation, and were told this made sense, but that the owner needed to authorize it and they couldn't be reached until the following day. Not able to wait to hear because of concern we wouldn't find another place, we reserved another place. We checked out and, ultimately, the owner refused to refund the second night's stay. We texted with Hotels.com during the experience and they were sympathetic, but said that because it was a pre-paid stay, they were dependent on the owner's authorization, and without this wouldn't provide a refund. Beyond this, the rooms were disappointing: cheap mattress, a plastic desk chair that was more like a lawn chair, cheap plastic light fixtures, and a shower drain that backed up.