We enjoy staying at Holiday Express properties. They are always very well maintained and the staff, generally speaking, is always friendly and helpful, regardless of their role (e.g. front desk, breakfast room attendant, housekeeper, etc.). Such was the case here as well for the most part. The day clerk for the front desk was a bit surly, and we had a weird occurrence where our room was serviced only halfway on the full day that we stayed there (we stayed two nights). The trash was emptied and our supplies were replenished, but our beds were not made and our dirty towels were in a pile on our bathroom floor. This was definitely a fluke situation, as we have stayed at numerous Holiday Inn Express properties, and this was the first time ever something like this has happened. Overall, the stay was good and we would stay there again, for sure.