Front desk staff was very friendly and attentive. We were offered champagne upon arrival. It wasn’t clear from our reservation (I blame hotels.com, not the hotel) that we would be staying in a separate building from the spa and restaurant and other amenities. While our room did have a beautiful view, we were charged resort prices for a completely separate hotel space and a then had to leave the secure parking etc in order to access the resort’s amenities for which we were charged. It would have been helpful if this information was made more clear in the listing. However, our room was very clean, quiet, and comfortable for our brief stay.