6/10
Staff was the friendliest I've met, BUT MAJOR ISSUES with Felix policies.
1. False advertisement: No AC !! No Jacuzzi! No room service! No microwaves! I'm told the outdoor Ac units are off because locals don't like it, but I paid for a room with AC, and it's hot. The jacuzzi is advertised in the guest guidebook, and it's called a hot tub on travel site ads, but in reality it's a kid pool with no heat.
2. This wasn't advertised at all, but Meal times are too strict, 8:30-9:30 breakfast, 1:30-2:30 lunch, 8pm dinner BY RESERVATION ONLY. If your schedule doesn't permit eating at those times, you're out of luck-- you STARVE. I understand Italy has specific mealtimes and siesta from 3pm-7pm, BUT YOU ARE IN THE HOSPITALITY/TOURISM industry! People traveling need to be able to eat during normal business hours / banking hours, especially with no microwaves or room in the fridge for groceries. Most of the staff was willing to accommodate, but one supervisor in the restaurant was especially rude, told other staff not to talk to us because staff was not Sardinian, rude to us when taking our food order, rude about arrive 5 minutes before breakfast closed, told us it was too late to start eating off the buffet.
Callouts for great service:
Vanessa, Adrian, Alicie, Giancarlo, Barbara, Antonio at the restaurant were AWESOMELY HELPFUL.
Ludi and Cesca? (Two French ladies) were AWESOME at reception, advising us, helping us book boat rides & various local things to do, maps, etc.
Gardeners too
Cory
Viaje de 13 noches en familia