Upon arrival, we were "greeted" by the front desk attendant in shorts and a t-shirt. He quickly put his uniform shirt on when he realized we would be checking in.
While checking in, we were told that the hotel had overbooked. We were switched from a Double Queen room to a "suite" that had a King bed and pull-out sofa bed (not ideal for a family of four). Without other options at the time of night, we accepted. After this we were told that the elevator was out, so we would be carrying our luggage up three flights of stairs, also we would need to stop at the laundry room to get the bedding for the pull-out bed. A pile of laundry was given to us and we made our way upstairs.
Breakfast was alright. Some of the options were served in heated dishes, but that meant that the eggs and sausage were sitting in water (condensation I presume). It didn't look appetizing.
Upon returning from the day's activities, we walked into the lobby to the same attendant chatting with another staff member while rap music played from behind the desk. They were seated in the lobby area. I didn't appreciate having music about "b*tches" playing loudly enough for my children to hear while walking through. Very unprofessional in my opinion.
Housekeeping emptied the garbage, but failed to replace the garbage bags.
Overall, we were disappointed.