Residence Inn by Marriott Jackson Ridgeland

Lacking of room maitainance and in the web it didn't mentioned that it was under construction.

Smell in the lobby was awful. A very bad way to start the experience. Room was not cleaned properly (hairs in sink, dirty carpets, etc.).

Clean room, easy check in and checkout. It was quiet as well.

The rooms had not been updated or remodeled for years. There were rips in the bedskirt, and the carpeting was well worn and in need of shampooing. The walls ere thin and we were bothered by loud talking through the next door room walls at the head of our bed until I complained to management at 1:30am.

Our room was very nice and clean. The only issue we had was the continental breakfast had nothing but they may have been due to COVID. The pool was closed as well but that's understandable. We will definitely stay here again next visit.

The beds were very uncomfortable, the staff made us come down to get a pillow and blanket and was unfriendly. Walls are very thin and it was noisy. But it was an okay place to stay for just a few hours before our flight. I probably would look elsewhere in the future though.

After a drive from FL with a toddler in the car, although they showed my reservation, they did not have any rooms available, they were full. Desk person did attempt to find a room next door, but I ended up jumping on computer and finding a hotel that worked for my family, as I had some specific needs, which is why I originally booked this hotel. I was extremely disappointed in the situation and how it was just not really a big deal to the check in clerk...attitude seemed to be "it happens".

Perfect

The rooms are in desperate need of maintenance the kitchen cabinets were in need of repair the appliances were cleaned improperly and were discolored. We stayed 5 days and received housekeeping 1 day. We bought our own PPE (i.e. hand sanitizers, cleaners, etc.) because contrary as to what was advertised, there was none throughout the facility. We normally have an exceptional stay at Marriott, but this facility it was subpar.