This was easily one of the most disappointing hotel stays I’ve ever experienced — a far cry from the 4* experience advertised. The hotel is outdated and clearly hasn’t been renovated in years.
The online photos are incredibly misleading, showing fresh, modern rooms that look nothing like what we were given.
Our “superior” twin room looked tired and worn. It had food remnants by the bed, suggesting it hadn’t been properly cleaned, and it appeared someone had been sitting on the bed when we arrived. The room had been set up as a double despite us booking a twin — we had to request housekeeping to separate the beds after check-in.
The bathroom was just as poor: the shower controls were literally hanging off the wall, exposing internal piping, which felt unsafe and unkempt.
We also visited the on-site spa, which was advertised as a “serenity retreat.” In reality, it felt more like a dated community leisure centre.
The pool was cold, the hot tub barely warm, the steam room wasn’t steaming, and the sauna didn’t reach a proper temperature. Treatments were disappointing too.
Breakfast the next morning was frankly appalling. The hot food was rubbery & the “fresh” fruit clearly tinned.
We were originally going to dine in the hotel the night before — thank goodness we didn’t.
Even our taxi driver warned us not to eat there and confirmed the hotel has significantly declined since COVID.
Definitely wouldn’t stay here again or recommend. It might have been #1 before but not now!