We had a great stay overall and would happily return, but a couple of small details let it down from a full 5 stars.
The positives:
Spacious, comfortable rooms with a super comfy bed
Great location - train station at the door, and fantastic cafes and food nearby (we especially loved Browne Street and Toko's Tacos!)
Friendly and helpful staff
24-hour check-in
Secure, easy parking
Toilet separate from the bathroom - very practical
Good shower with decent pressure
A few things that could be improved:
Amenities were a bit stingy - just two sachets of body wash for a 3-night stay. We shower morning and night, so this barely covered day one. We expected a top-up the next day but were told rooms are only serviced every second day. That’s fine, but it would be helpful if guests were told this in advance, and/or if enough towels and toiletries were provided to cover the gap.
TV placement – it can’t be seen from the bed. A swivel mount would make a big difference.
Blocked bathroom sink – it drained so slowly it was basically unusable. We reported it, but unfortunately it wasn’t fixed during our stay, so we ended up brushing our teeth in the shower.
These were small annoyances and easy to work around, but also easily fixable. If not for those, this would’ve been a 5-star stay.