The not-overly-friendly front desk clerk took far too long to check me in. (Even though I had called 2-3 days in advance to request both my rooms - was waiting for family - to be on the 2nd floor, the rooms were apparently not assigned that morning.) My impatient started to show, so later that evening when I went to the coffee station to make some hot tea, and found no decaf tea bags, I asked the same front desk clerk, and was told they don't carry any. I knew this probably wasn't true, and the next morning as I went to get tea again (there still were no decaf tea bags stocked) the very nice general manager confirmed they always have decaf tea and immediately went and got me some. Sounds silly, but as a chronic tea drinker, it was disappointing not to have a hot cup of tea (preferably herbal) at bedtime. Otherwise, the property was very clean, and very nice; the rest of the staff were very friendly. I lounged in the pool for almost 2 hours during the evening waiting for my family to arrive, and it was peaceful and lovely.