First of all, they give us the secret room #419. When we get off the elevator, the sign saying room 418- 449 (left arrow) gives us the wrong direction. The room 419 is the last one at the opposite corner (right side) and no clue is given, we have to walk there to find out. Not a big deal, but walking around with all the bags, and the baby, that was a little challenge... In the room, one of the matress was very used, completly soft on one side. Also, the heating system was very loud and working every 30-40 min. The hairdryer was not working and I had to call the front desk to get it fixed (one guy came a few minutes later and change it for a new one, that was good). The last thing that I have to complain about is the ventilation exit in the bathroom that was very dirty, like it has not been cleaned for months. The pool area was very nice and clean and we had appreciate the tranquility of the corner (after that we know where to go to find the room hahaha) The second matress was nice and ferm.