From the "prior to check in" communication, through to check out, our stay was exemplary. The room was comfortable, well equipped, quiet, sparkling clean, and very well laid out. The check in-check out processes were easy and straightforward. The staff were polite, efficient, informative, and helpful. The location of the hotel is perfect for an evening of theater or a stroll through the quaint village of Chemainus. There is lots of free parking at the hotel. We did not use the gym or pool but both looked clean and well maintained. Would definitely stay at this hotel again.