Only a good elevator is useful because there is someone inside the elevator watching it so that it reaches each floor since if there is no staff from the hotel inside the elevator it does not work either and it takes too long to arrive. It is always super full, it is a battle and being on the tenth floor there is no way to go up and down the stairs in case of fire with a single elevator is not enough, the rooms are dirty and smell too much of tobacco, more security is needed, the truth is, terrible service I would never return even if they paid me! We were not comfortable, too neglected, to be honest the hotel was fatal.