Our first room was on the 2nd floor and my daughter has mobility issues, so I asked for the elevator and found out there was none. So we changed rooms to a ground floor room that also had a door to the parking lot from the room. When we walked in, there was a giant grasshopper in the room. Fine, we escorted it it out. Then we checked the beds, there was yellow stains, which looked like mustard, on 3 of the pillow cases. There was small black clusters of something on the pillows and under the bedsheets. Urine marks on the blankets, yellow stains on the lamp shades... The rolly desk chair had uneven legs and nearly toppled over. After showing the lady at the front desk the photos of the disaster of a room, we asked to see the original room (we took extra care to assist my daughter). The room on the 2nd floor was MUCH cleaner, no stains, clean bedsheets and pilows. The pool area was fun for the kids, unfortunately the hot tub wasn't working. Overall, the staff were very friendly and helpful, and the breakfast was good. However, I would not take my chances here again.