Awful check in, a receptionist who barely spoke any English, she was unable to provide any advice or support. The reception had tons of brochures and materials for tourists-all in Mandarin. At check out, the same receptionist assured me through gesturing that I don't need to order a taxi for the airport, and pointed to the downstairs lobby where supposedly taxis were waiting. There was non waiting, and I needed to go back, find a person who speaks English and get the taxi order in. Very chaotic service at reception at all times, strongly discourage any and all English speaking tourists to book here. I won't ever again.