Catia - a glorified secretary with front desk duties ruined my complete stay from day one. She refused to honor my booking terms not accepting my cash payment, impersonated to be the owner and sole decider. She threatened to let me homeless and destitute as an alone tourist, if payment not made by my debit card after being told that funds were compromised and that my agreement with Expedia was paying extra to "reserve now and pay later" at the property and to pay cash. If any of those terms were not accepted, I would have never booked the property. She was nasty, attacking, confrontational, imposing, bullying, cruel, lying, impersonating, racist and prejudice with hate, etc. I mentioned that she was committing a "bait and switch", acts of cruelty, fraud, breaking official agreements, etc., which she didn't care one bit, insisting on not honoring any agreements and demanding only electronic payment or leave. By luck, my card accepted the charge, but leaving me without funds on my card and spending every hour desperately trying to find any travel agencies to accept cash, or being destitute, unable to leave inspite of having cash. It took me until my last day to go through the very prejudiced and racist maze encountered in Tenerife that systematically refused to help me. One last-minute place finally accepted my business but draining my cash funds for purchase being last-minute. And, all because of this "Catia" woman. I should be reimbursed for malice, pain and suffering.