2/10 Mediocre
25 de julio de 2022
Do not trust this place
I made a reservation to stay at this place for the weekend 2 weeks ahead of time for a trip to go to bush garden and the day before the check in date i get an email saying that the owner was unable to rent the place due to unfinished construction. I got an Apology for the inconvenient and i was told to request a full refund to my tird party which i did not know who the 3rd party was and no phone numbers was given to me to contact and request the refund. So now i had to call my credit card company to cancel the transaction and look for a last minute hotel reservation. Then i got another email the following day which was the day i was supposed to check in giving me the acces code and info needed. Which i no longer needed i already requested to cancel the transaction and booked another hotel room. Three days later i got another email for me to rate my stay at the hotel... like really? I didnt even go to this place they suggested me to request a refund because the owner was unable to rent the room on the day i needed it so i did then they sent me an acces code to check in at the place which did not go since i booked another hotel and they sent me an email asking me how was my stay at the golf villa? Likr what is all this about? I personally would not recomend this place i think they tend to do this. I read someone posted something similar where she was told the same and she had hard time getting the refund.
Yngri
Yngri, viaje de 2 noches en familia
Opinión verificada de un huésped de Hoteles.com
