I had seen the mixed reviews, but from 1 star to 5 and decided it was worth the risk. Car parking was good and checked in OK. However, we soon realised the air con wasn't working in our room. Next morning asked the middle aged receptionist with short dark hair to get the air con sorted out because we had an uncomfortable night, sweaty and too warm. With the traffic noise all night from outside, we had to leave the bedroom window slightly open to get some air. The receptionist pulled a face and said it was 'not very hot weather and air con was not needed. She pulled an agonised look on her face but agreed to get the air con looked at. On our return in the early evening the air con had not been looked at to our disbelief. We tried to cope with it but I had to go and see reception again. The same woman again pulled the same face and said 'it is not hot weather'. She said she hadn't got anyone in but anyway nobody was around to look at it. I told her this was not good enough and she finally told me she could only move us to another room, unlike earlier when she told us no other rooms were available. In the next room, the air con was actually working, and we which she demonstrated and the bathroom fan was not noisy to the point of distraction, and like the other room. We were relieved to have some comfort in our room and the new room, being to the side of the hotel, was slightly less noisy with traffic. This was not it though as I realised there was only one glass in the room!