We rented a double king room, the bathroom was not clean, and the air was not turned on until we checked in. The woman working the counter was very nice and explained their cleaning lady had called in sick and they were struggling to keep up. She put us in a different room and walked through it to make sure it was satisfactory. Unfortunately, they did not have another double king, which was fine but I had to ask for money back when I checked out, it was not offered. The man who checked us out gave us $30 back on a two night stay. Our second room was clean and so was the bathroom. This stay was average, but I gave the service 4 only because I felt bad for the woman who checked us in. She was in a tough situation and was trying.