We arrived at 11pm to only find out that our reservation had been cancelled. Then after the front desk person, Cortez, claimed to have retrieved our reservation, we were basically accused of fraud after all of our cards kept declining. 3 different people with 5 different cards, and for some reason none of them were working. I would also like to mention that the amount that showed up as the declined transaction on our accounts was not the same as the total we were given. Despite our frustration, security was then called and we were told we had to leave. There was no attempt to rectify the situation or help us find an alternative option. We were never aggressive or threatening towards him. It actually came off like we were inconveniencing him. He was smirking & made jokes about fraud and told me we were late and should’ve called when I asked why our reservation was cancelled in the first place. He was also clearly high which could have contributed to his aloofness for the situation. Honestly, if he was a representation of the hotel and what we would’ve been getting, then we probably dodged a bullet by not being able to stay. I say all this to say, that I have stayed at countless hotels and never in my life have I felt so disrespected by one like that. I was celebrating my birthday and had just drove in from CLT, looking forward to a welcoming beginning to my trip only to be highly disappointed and carelessly inconvenienced. Would not recommend to ANYONE.