6/10
The hotel was very pleasant, the room was clean and comfortable.
To be honest, I was merely transiting: arriving late from a concert and leaving early to take part in an UltraMarathon. For me the biggest appeal was the price, which was reasonable when others in the area were overpriced, and the fact that Fletcher had a 24-hour front desk, which others in the area did not.
But immediately after I made my reservation, Fletcher sent me a message saying
“In order to provide you with optimal service and to inform you directly about your stay, we kindly ask you to confirm your email address. Click on the link below”
This seemed like a reasonable request, so I complied.
Fletcher then proceeded to send me six emails before my stay, all of which were written in Dutch, which I do not speak, and were simply marketing - nothing specifically relevant to my stay that was not covered in the original confirmation from Hotels.com.
Very annoying.
Finally, two days before e my stay, they suddenly began to send me emails in English… and more useful ones that offered the chance to book extras such as breakfast. Unfortunately, there was no information in the email (or on the website) about when breakfast service started, so given that I needed to leave early - I could not book.
After the English language breakfast email, the Dutch marketing resumed.
And then another English email, making it nine in total.
This avalanche of spam makes me unlikely to stay with them again.
Marcus
Viaje de 1 noche