Doubletree by Hilton Gatineau-Ottawa

ROOM WAS TOO HOT, 25 degrees, had to leave a night early due to this issue, air conditioning off for the winter, did not sleep night before that due to hot room, ridiculous, I expect a night's credit or my money back for having to leave early as it affected me from an asthma point of view.

Location, service, breakfast service was very good

Stayed here with my sister and mother for a relaxed staycation over the weekend. We had a great stay, the room was clean and cozy. The bed was comfortable and it was a spacious room. I had a few notes that would have made our stay a bit better: we were surprised when we got to the pool area and got told that they had no towels and we had to bring those from our room. Which was a bit of a pain point because I had to go back to the room and we only had one dry towel left for our showers... I did not have a bottle opener in the room, I called the front desk and got asked to bring the wine bottle downstairs that they would open it, this made me feel a bit ackward but then when I got there they gave me the opener and told me I could bring it to my room, which was fine with me but it would have been nicer for the client if they would have jist brought it upstairs to the room... Lastly, we went to the Ferme Rouge for diner and got to our rooms around 10:30 - 11pm and we were speaking together when we got scared because one of the neighbours banged really hard on the wall. Now I would understand doing this if people are screaming or playing loud music but we were just speaking to eachother, I guess that what I had read about the walls being thin is true which is not always pleasant. I felt like we had to whisper :(

The staff were extremely attentive and friendly. The whole hotel was clean and neat. Very professional.

Would have liked to eat at the hotel restaurant but it seemed to be set up more for an older crowd due to the show and loud music. Not ideal for a young family.

Liked: welcome cookies, spa was very hot Dislike: crib wasn’t available even though I had requested it when I made the reservation 3 weeks previously

Loved that the bed room had a divider ( we have young kids). Indoor pool was great for the kids because very warm. The cookies at check in were a nice touch. There was a bin of pool toys near the pool that the pool attendant kept reminding people were inly for kids getting a swimming class. All the kids were sad they couldnt play with ine little ball or toy. Either dont have the toys in plain site of all the kids or just leave a few out for the rest of the kids. Its just dollar store balls.

It was great, staff was amazing. 8 of us did brunch Sunday nice and fresh.

Very nice hotel, free parking free wifi. Breakfast is worth the extra cost.

Everything was lovely in our suite; however, I was very disappointed in the shower situation in room 521.