Excellent location in the heart of Philly, great room layout, and nice amenities. The in person staff were very friendly and helpful. But this property seems to have been managed inconsistently and needs more attention and active maintenance, as it seems to have been left to automated processes with mixed results, which we discovered when our toilet stopped flushing. When I first called the help number in the room (not a local area code or 1-800 number) the operator did not understand English, which did not leave me confident that our issue would be resolved. We managed to find the one person at the front desk who is ultimately responsible for addressing all needs for the entire building, including check in/out, guest room access, and facilities issues (which is too much responsibility for just one person!) to report our problem, but it was not resolved several hours later. In the evening the staff person was busy investigating an active flood on a different floor, and ultimately couldn't get maintenance to fix our clogged toilet. How can you operate a large hotel/apartment building without on call maintenance? We were offered the same room on a different floor, which at least got us a functioning toilet again, but our new room had other fixtures that were worn or broken that hadn't been in our previous room, so it was all a crap shoot. The HVAC unit had a very loud fan and did not seem capable of handling the humid heat wave conditions, and the bedroom did not have a window