I’ve stayed here before and was hoping this time would be better, but sadly it wasn’t. When booking through third-party sites, it feels like you’re placed in the neglected part of the hotel.
The walls are paper thin—you can hear everything. One night there was a couple fighting and slamming doors, while another room had what sounded like a party with dishes and liquor bottles clanging. I called guest services, but was told they couldn’t do anything unless I paid $95 to move rooms.
The refrigerator in my room stopped cooling properly, which caused food to spoil and ice inside to melt, leaving water spilling everywhere. I had to try moving things around myself just to manage the mess while waiting hours for maintenance. When they finally marked the issue “resolved,” nothing had actually changed. By the next day, another staff member admitted the ticket was still open and wasn’t sure it was ever fixed.
What makes this more frustrating is that this was my second stay here, and I had a similar experience with noise and poor customer service the first time as well. The worst part both times was the way guest services handled everything—rude, dismissive, and with zero solutions. Overall, a very disappointing stay.