The clerk at the desk was so rude. I've never been talked to, by someone that is the face of a business, like I was by this person. I will not call her a lady because she was anything but. She wouldn't tell me her name. My reservation was made at 439 pm and when I went to check in at 1 am, my reservation couldn't be found. When I offered my confirmation number I was told I was a joke because I thought I had all the answers. Was accused of having a bad day, when in reality, I was having a great day until I walked into this hotel. As I was walking in, another man was walking out fussing because he had just been turned away also. I ended up having to get another room at a different hotel because this woman refused to help me. I will never recommend this place to anyone!!!