The staff was very friendly and helpful. The covered parking was wonderful with temperature controlled sky bridge, don't worry about rain. Within walking distance to aquarium, convention center, farmer's market and several retaurants (moderately walkable if you can do 4-8 blocks). Our room was not serviced at all (no trash removal, bed made, towels, cleaning, etc.) until I asked 4 days in. This surprised me as we were staying for 5 nights (I accumulated extra trash onto dresser top). No microwave in room so don't plan to warm up your left overs the next day, there is a bar refrigerator. I'd understand if it was a shorter stay. Cleaned the bathroom floor myself, which is not how I want to spend my vacation time. Others in our group had service daily, so I don't know why this was overlooked. Otherwise I would give 4 stars. Property is a little dated, but not too much. It was quiet with no train or airplane noise to speak of. The coffee and ice cream bar area was a great place to grab something quickly. The new coffee equipment was not operational so only brewed coffee, no specialty coffee available yet. Could have been better and could have been worse. Was given an upgrade to a suite and extended check out time (not sure why) - that might explain the housekeeping snafu. For price point property was good. People in all of Shreveport were very friendly.