hotel is clean and quiet. Most staff are very nice. Here's When we arrived after a long trip, we asked the receptionist whether the hotel was air conditioned & he replied that it was. In fact, the lobby area was reasonably cool. however our (two) rooms--and several other rooms on our floor--registered 27 Celsius--(80.6 F) way too hot. With another couple we complained and were told that the a/c was not working but would be repaired in the morning. One of us was offered a fan. Even with the fan the room was not comfortable and we did not have a good night's sleep. The next day the hotel was able to adjust the thermostat and the room then measured showed 24 Celsius (75.2 F). This is not cool, at least by American standards. The one room with a fan was better than the others but hardly comfortable give the extreme heat and humidity outside. To not sleep at all upon arrival was, to stay the least, distressing. An aggressive response was not
We wrote complaining to Expedia; the management became defensive and accused us of lying. In fact, no one lied. We asked if the hotel was air conditioned and the manager said yes. And it was---on the lobby floor. But we were not informed that the upstairs a/c was not working and we were then too tired to change hotels. We should have been forewarned and given the option to change hotels.
The other staff were nice and in fact someone left bottles of prosecco for us. But two nights of poor sleep could have been avoided.